Customer Support
We’re here to help.
Questions about an order, a return, your account, or selling on GavelHopper? Reach a real person any of the ways below — we typically reply within 1 business day.
Ways to reach us
Talk to a human.
Prefer to talk?
We typically reply within 1 business day. For order issues, have your order number handy so we can move fast.
Send a message
Tell us what’s up.
Fill this out and we’ll reply by email, within 1 business day. Add your number if you’d like a callback instead.
Common questions
Answers, fast.
How do I check on an order or get tracking?
Sign in and open your ordersto see status and tracking. If anything looks off, send us your order number using the form and we’ll sort it out.
What is your return & refund policy?
Eligible items can be returned within the window shown at checkout. Start a request from your order details or message us, and we’ll guide you through it. Full terms are in our policies.
How long does shipping take?
Delivery times vary by seller and item. Estimated timeframes appear on each listing and at checkout, and tracking is shared once your order ships.
I need help with my account or a payment.
For password, login, or billing questions, reach out with the email on your account and we'll verify and help. Never share your password with anyone — our team will never ask for it.
I sell on GavelHopper — where do I get help?
Sellers can use this same form (choose “Selling on GavelHopper”) or email us directly. Include your shop name so we can route your request to the right place.
Policies & resources